Privacy policy
Privacy Policy
Last updated: November 30th, 2011
Compete, a Kantar Media company, helps the world’s top brands improve their marketing based on insights from the online behavior of millions of consumers. Leading advertisers, agencies and publishers rely on research and analysis from Compete to help create engaging online experiences and highly profitable advertising campaigns.
This privacy policy applies solely to the web site located at www.competeinc.com. It does not apply to any other products or services provided by Compete or any other party. The practices on such other services may vary from the practices on this web site. For the privacy practices of other Compete web sites, products or services, please review the privacy policy available on such other web sites, products or services.
Global Dispute Resolution
Compete complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Compete has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Compete’s certification, please visit http://www.export.gov/safeharbor/
Compete has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information while on www.competeinc.com. The TRUSTe program does not cover information that may be collected through downloadable software or within our services on other sites. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at privacy@compete.com. If you are not satisfied with our response you can contact TRUSTe here or see the other contact details below.
As part of our participation in the safe harbor, we have agreed to TRUSTe dispute resolution for disputes relating to our compliance with the Safe Harbor Privacy Framework. If you have any complaints regarding our compliance with the Safe Harbor you should first contact us (as provided above). If contacting us does not resolve your complaint, you may raise your complaint with TRUSTe. If you are faxing or mailing TRUSTe to lodge a complaint, you must include the following information: the name of company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with the company. For information about TRUSTe or the operation of TRUSTe's dispute resolution process, see http://watchdog.truste.com/pvr.php?page=complaint or request this information from any of the contact addresses found at TRUSTe. The TRUSTe dispute resolution process shall be conducted in English.
Information Collection & Use
We collect personally identifiable information from our users of this site in our Contact Us, Newsletter, Event, and Webinar Sign-Up areas of the site. Typically the information collected is name, company, email address, and phone number. We will use this information to contact you about the services on our site in which you have expressed interest. From time to time, we post customer testimonials on our site which may contain personally identifiable information. We do obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial.
Communications from the Site
Service-related Announcements: We may send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. If you do not wish to receive these announcements, you may opt-out of these communications. Directions to opt-out of email communications are detailed in the “Choice” section below.
Newsletter and Information Requests: For those users who provide an email address and phone number, we may communicate with you in response to your inquiries, to provide the services you request and to add you to our newsletter and marketing lists. Directions to opt-out of email communications are detailed in the “Choice” section below.
Information Sharing and Disclosure
We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties.
We may provide your personal information to companies that provide services to help us with our business activities such as offering customer service or marketing resources. These companies are authorized to use your personal information only as necessary to provide these services to us.
We may also disclose your personally identifiable information as required by law, such as to comply with a subpoena, or similar legal process or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. In addition, your personally identifiable information may be transferred if Compete is involved in a merger, acquisition, or sale of all or a portion of its assets.
Choice
If you no longer wish to receive communications from Compete as described above, you may opt-out by following the directions that are included in each email communication. You may also contact us at privacy@compete.com for assistance.
Links to Other Sites
If you visit a third party website that is linked to this site, you should read that site’s privacy policy before providing any personally identifiable information.
Tracking Utilities
Log Files: As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
Cookies: A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file, or click here for more information on cookies.
Web Beacons
We employ and our third party tracking utility company employ a software technology called Web Beacons that help us better manage content on our site by informing us what content is effective. Web beacsons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, Web beacsons are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by Web beacspms to our customers’ personally identifiable information.
We use Web beacons in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see Choice. We do not link this automatically-collected data to personally identifiable information.
We use a third-party tracking service that uses cookies and web beacons to track non-personally identifiable information about visitors to our site in the aggregate to capture usage and volume statistics to improve our site. We have no access or control of these third party tracking technologies.
Through a combination of a proprietary privacy rules engine (technical rules), encrypted data and secure transmission, we strive to protect the identity of our site users.
Security
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
Data Retention
We will retain your information for as long as needed to provide you services. If you wish to request that we no longer use your information to provide you services or information, please contact us at privacy@compete.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Data Access
For those users for whom we have email and other personally identifiable information, you may correct, update or delete your contact information by contacting us at privacy@compete.com. We will respond to all requests for access within 30 days.
Changes in this Privacy Policy
We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
We would be happy to answer any additional questions you may have . Please contact privacy@compete.com.
United State of America:
Our servers are maintained in the United States of America. By using the site you freely and specifically give us your consent to export your personally identifiable information to the USA and to store and use it in the USA as specified in this privacy policy.
Terms and Conditions
Use of this site is governed by, and subject to, the Terms and Conditions contained at http://www.competeinc.com/terms_conditions/. This privacy policy is incorporated into such terms. Your use, or access, of the site constitutes your agreement to be bound by these provisions. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS YOU MAY NOT ACCESS OR OTHERWISE USE THE SITE.
If you have questions related to privacy, please contact us at privacy@compete.com or write to us at:
Privacy Officer Compete, Inc. 501 Boylston Street Suite 6101 Boston, MA 02116